Privacy Policy

This Privacy Policy describes how Rank Interactive (Gibraltar) Limited ("we", "us" or "our"), which runs rialto.bet under UK Gambling Commission licence 057924-R-334666-006, handles personal data. We process your information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information collection

Depending on how you use Rialto Casino, we may hold the following information:

Who you are: full name, date of birth and gender.
How to reach you: home address, e-mail address and phone number.
Account details, such as your username, password and account preferences.
Documents collected during verification, such as a passport and proof of address.
Payment and financial details, such as the payment methods you use, deposits, withdrawals and related transaction records.
Gambling activity, such as bets placed, games played, stakes, winnings and any limits or exclusions you set.
Device and usage details, such as your IP address, browser type, device type and how you move around our website.
Communications, such as messages exchanged with our customer support team and your marketing preferences.

How we use data

We use personal data only for specified and lawful purposes connected with providing our services, including:

Creating and managing your account and providing the services you request.
Verifying your identity and age, and confirming that you are eligible to use our services.
Processing deposits, withdrawals and other payments.
Meeting our legal and regulatory obligations, including those that apply to licensed gambling operators.
Preventing, detecting and investigating fraud, money laundering and other unlawful activity.
Supporting safer gambling, including monitoring activity for signs of harm and applying any limits or exclusions you request.
Responding to your enquiries and providing customer support.
Maintaining, testing and improving the performance and reliability of our website and services.
Sending you marketing communications, where you have agreed to receive them or where the law otherwise permits.

We do not process your personal data in ways that are incompatible with these purposes.

Data security

We apply technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration and disclosure. These measures include:

Protecting the transmission of information between your device and our website.
Restricting access to personal data to authorised staff who need it to carry out their duties.
Providing staff with guidance and training on the handling of personal data.
Reviewing our security arrangements regularly and updating them when necessary.

No method of transmission or storage is entirely free of risk. We therefore encourage you to keep your login details confidential and to tell us promptly if you suspect that your account has been accessed without your permission.

Privacy rights

Under UK data protection law you can exercise the following rights:

Access: you may ask for a copy of the personal data we hold about you.
Rectification: you may ask us to correct information that is inaccurate or incomplete.
Erasure: you may ask us to delete your personal data, where we have no lawful reason to keep it.
Portability: you may ask to receive your personal data in a structured, commonly used format, or to have it transferred to another provider where this is possible.

Some rights have limits; for example, we must keep certain records to meet our licence and anti-money-laundering obligations. To use any of these rights, contact us at the address below, and we may first ask you to prove your identity. If you are unhappy with how we handle your data, you can also complain to the Information Commissioner's Office (ICO).

Get in touch

If you have any questions about this Privacy Policy or about how we handle your personal data, please write to us by email at [email protected].